प्रवाह

Pravah Matrimony

Terms & Conditions

प्रवाह (Pravah) Matrimony · Effective date: 30 July 2026

ये नियम व शर्तें प्रवाह ऐप के उपयोग पर लागू होती हैं। ऐप में खाता बनाकर आप इन शर्तों को स्वीकार करते हैं। किसी भी प्रश्न के लिए theenablingpeople@gmail.com पर लिखें।

1. Acceptance of these terms

These Terms & Conditions (“Terms”) are an agreement between you and The Enabling People, the operator of the Pravah (प्रवाह) matrimony application and related services (the “Service”). By creating an account, ticking the consent box at sign-up, or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

2. Eligibility

  • You must be of legal marriageable age under Indian law (21 years for a groom, 18 years for a bride) to have a profile listed, and at least 18 years old to operate an account.
  • You must intend to use the Service only to seek a lawful matrimonial alliance for yourself or for a family member.
  • If you create a profile for a family member, you confirm that you have their knowledge and consent, and you remain responsible for the information submitted.
  • You must not be prohibited by law from marrying or from using the Service.

3. Nature of the Service

Pravah is a community platform where users share biodata for matrimonial purposes. We only display profiles submitted by users after administrator review. We are not a marriage bureau, broker or matchmaking agent: we do not mediate, negotiate, guarantee or recommend any match, and we are not a party to any interaction, engagement or marriage that results from use of the Service.

4. Your account

  • Accounts are created with your name and mobile number, verified by SMS OTP. Keep your device and number secure — you are responsible for activity on your account.
  • One person may operate only one account.
  • Notify us immediately at theenablingpeople@gmail.com if you believe your account has been used without authorisation.

5. Fees

The app is currently free to use for an introductory period, after which a maintenance fee (currently ₹599 per year) applies, as announced in the app. Fees, if changed, will be notified in advance. Fees are non-refundable except where required by law.

6. Your content and its accuracy

  • All profile details, photos, posts and comments (“User Content”) are submitted by users. You are solely responsible for the accuracy, legality and authenticity of the User Content you submit.
  • Submitting false, misleading or impersonating information is a serious violation and may be a punishable offence; it will lead to removal of the profile and may lead to a permanent ban and reporting to authorities.
  • Verifying the accuracy of any profile is the responsibility of the contacting party. Please make your own independent enquiries (family, background, documents) before taking any decision. We do not conduct background checks.
  • You retain ownership of your User Content. You grant us a non-exclusive, royalty-free licence to host, display and share it within the Service (and as a biodata link/PDF when you or other users share a profile) for the purpose of operating the Service.

7. Community rules (code of conduct)

When using the Service, including the community feed, you must not:

  • harass, stalk, threaten or abuse any user, or send unwanted advances;
  • post content that is obscene, pornographic, defamatory, hateful, discriminatory, violent, or that harms the dignity of any person or community;
  • impersonate any person or misrepresent your identity, age or marital status;
  • use another person's photos or information without their consent;
  • use contact details from profiles for anything other than genuine matrimonial communication — no marketing, spam or commercial solicitation;
  • collect, scrape or copy profiles or data from the Service;
  • post ads or promotions without our written permission;
  • upload malware or attempt to break, probe or overload the Service or its security;
  • use the Service for any unlawful purpose, including dowry-related demands.

8. Moderation, reporting and enforcement

  • Every new or edited profile, and feed content, is reviewed by administrators before or after publication. We may approve, reject (with a reason shown to you), edit for formatting, or remove any content at our discretion.
  • You can report any objectionable profile, post, comment or user to us via Help & Contact in the app, by email at theenablingpeople@gmail.com, or by WhatsApp at +91 93006 99585. Reports are reviewed and acted on in line with the IT Rules, 2021 timelines described in our Privacy Policy.
  • We may suspend or terminate accounts that violate these Terms, without notice where the violation is serious.

9. Removing your information

You may request removal of your profile (or any profile you added) at any time from “My Profile” in the app, or via Help & Contact. Account deletion is described in the Privacy Policy.

10. Our intellectual property

The Pravah name, logo, app design and software are our property or used under licence. Except for your own User Content, you may not copy, modify, distribute or create derivative works from the Service without our written permission.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that any profile is accurate, that a match will be found, or that the Service will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent permitted by law, The Enabling People, its administrators and volunteers shall not be liable for any indirect, incidental, special or consequential damages, or for any loss arising from interactions between users, reliance on any profile, or any engagement or marriage resulting from the Service. Our total aggregate liability for any claim shall not exceed the fees you paid us in the 12 months preceding the claim.

13. Indemnity

You agree to indemnify and hold us harmless from any claim, loss or expense (including reasonable legal fees) arising out of your User Content, your use of the Service, or your violation of these Terms or of any law or third-party right.

14. Changes to the Service or Terms

We may modify or discontinue features of the Service, and may update these Terms from time to time. The effective date above will change, and material changes will be announced in the app. Continued use after an update means you accept the revised Terms.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts having jurisdiction over our place of business in India shall have exclusive jurisdiction over any dispute arising from the Service.

16. Grievances and contact

For complaints or questions about these Terms or any content on the platform, contact our Grievance Officer (details in the Privacy Policy):
Email: theenablingpeople@gmail.com
Phone / WhatsApp: +91 93006 99585